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Haìress Help - Frequently Asked Questions

DELIVERY

How long is delivery?
UK:
Express Delivery is 3-4 working days subject to availability
If an item is sold out of which it will say 'standard delivery only', delivery is 6-9 working days
USA/International:
Standard Delivery is 9-13 working days
If an item is sold out, of which it will say 'standard delivery only',delivery is 9-13 working days
What does it mean when an item says 'Standard delivery only?'
This means that the item is only currently available with this delivery option, make sure you select this option only! Do not select Express/Next day. We restock and update next day delivery items weekly!
When do I receive my tracking details?
Every customer receives their tracking details and order fulfilment at any time during the delivery period above
What should I do on a rare occasion that my hair doesn't arrive in that time period?
Orders are sent via a guaranteed special delivery Royal Mail service, on rare occasions, they have delays. If this is the case, email info@hairess.co immediately quoting your order reference.
All orders can be tracked on royalmail.com
USA orders can be tracked on USPS.com
Is collection available?
Yes, we do local collections but this only reduces the delivery period by 1-day as we send our hair via a Guaranteed first class service.
What items may require extra delivery time?
Clip-ins, custom frontals and custom colour, Bombshell Blonde hair 
How do I amend an order?
Please email info@hairess.co immediately
I want to book an appointment with Dollhouse London Salon and have my hair sent straight to the salon, how do I do that?
As the recommended provider of Dollhouse London Salon, you can select 'salon delivery' at our check-out and enter THEIR ADDRESS as the delivery address! 
I have an appointment at Dollhouse London Salon, and haven't received my confirmation, what do I do?
We are the recommended provider of Dollhouse London Salon, so your hair will always be reserved for you at the salon prior to your appointment, for further assistance, visit their Help Desk

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HAIR 

What is Virgin hair?
Our virgin hair is high quality 100% human hair, and comes in natural black and is hair that has been specially hand selected and sourced from the country of origin, chemical free and unprocessed. 
How long does the hair last?
Due to the premium quality of our Virgin human hair, It can last 3+ years when looked after amazingly. Treat the hair like you would your own when in use, with regular washes, deep conditioning and not overloading on products. View our care tips here 
Is blonde hair the same?
Due to being chemically lifted to a high 613 colour, the natural bonds have been loosened. Blonde hair requires additional care and is recommended for occasion or novelty wear. View our care tips here 
Can I straighten curly/wavy hair?
Yes our hair can be straightened and curled and returns to near-to natural state when contacted with water
How do I return/exchange hair?
In order for a refund/exchange to be processed, you must email info with attached photos. Returns and exchanges are assessed per situation and only take place if hair is untouched/unmanipulated in its original packaging. Full information is available in our Returns Policy
Can I dye the hair?
Yes the hair can be both bleached and/or dyed to a variety of colours. We recommend that this is done by Dollhouse London salon
How many bundles do I need?
This is highly dependent on the look you are going for. How many bundles do I need?
For hair 18" and under we recommend 3 bundles, for longer lengths, 4 bundles gives the best look . For clip-ins we recommend 3 sets (300g)
How can I make the most of the hair?
Washing and conditioning every 1-2 weeks, using heat protector before applying heat, applying a tiny amount of serum occasionally (do not overload!)