Frequently Asked Questions

DELIVERY

How long is delivery?
UK: 6-9 working days
USA/International:
Standard Delivery is 9-13 working days
When do I receive my tracking details?
Every customer receives their tracking details and order fulfilment at any time during the delivery period above
What should I do on a rare occasion that my hair doesn't arrive in that time period?
Orders are sent via a guaranteed special delivery Royal Mail service, on rare occasions, they have delays. If this is the case, email info@hairess.co immediately quoting your order reference.
All orders can be tracked on royalmail.com
USA orders can be tracked on USPS.com
Is collection available?
Not currently, but will be available soon!
What items may require extra delivery time?
Transparent frontals, custom colour full lace wigs, Bombshell blonde, 6x6 closures
How do I amend an order?
Please email info@hairess.co immediately

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HAIR 

What is Virgin hair?
Our virgin hair is high quality 100% human hair, and comes in natural black and is hair that has been specially hand selected and sourced from the country of origin, chemical free and unprocessed. 
How do I get the hair installed?
We highly recommend installing this with a professional stylist. This is important when making the most of your product and achieving the best look you want.
In the UK, we highly recommend: @thefrontalsleyer, @chrissie.london, @eugenze, you can see their lovely work all over our Instagram!
How do I know what is best for me?
If you are new to hair, asking questions is important, feel free to contact Customer service, read our Frontal and Wig guide or purchase our full consultation
How long does the hair last?
Due to the premium quality of our Virgin human hair, It can last 3+ years when looked after amazingly. Treat the hair like you would your own when in use, with regular washes, deep conditioning and not overloading on products. View our care tips here 
Is blonde hair the same?
Due to being chemically lifted to a high 613 colour, the natural bonds have been loosened. Blonde hair requires additional care and is recommended for occasion or novelty wear. View our care tips here 
Can I straighten curly/wavy hair?
Yes our hair can be straightened and curled and returns to near-to natural state when contacted with water
How do I return/exchange hair?
Returns and exchanges are assessed per situation. Full information is available in our Returns Policy only.
Can I dye the hair?
Yes the hair can be both bleached and/or dyed to a variety of colours. We recommend that this is done using our colouring services
How many bundles do I need?
This is highly dependent on the look you are going for. 
For hair 18" and under we recommend 3 bundles, for longer lengths, 4 bundles gives the best look. 
How can I make the most of the hair?
Washing and conditioning every 1-2 weeks, using heat protector before applying heat, applying a tiny amount of serum occasionally (do not overload!)