Shipping Policy

UK Standard shipping (6-9 working days)

International shipping (9-13 working days)

Please note we don’t send any additional dispatch emails just your confirmation and your shipment which can be any time within the delivery period! So please be patient, or contact Customer services for any questions or requests

We do not offer cancellations once you have placed your order. This is our standard policy that applies to all orders.  

Products that may require additional time (+5-7 days)

6x6 closures

Full lace wigs



Refunds and Exchanges

Please note, as a luxury hair establishment, we don’t offer refunds on items that: 1) Have used a discount code in your order 

2) Custom colour hair order

3) Full lace wigs

4) Experienced delay: as a luxury hair vendor, providing the best quality virgin hair may sometimes mean your product can be delayed. We do not offer refunds based on delay

Please note, by purchasing on our website you are agreeing to this policy, so please read all carefully

We offer EXCHANGES subject to the item being in its original condition, unused and untouched (excluding wearable wigs for health and safety) and not a discounted order, custom colour order, or wig order.

To apply for an exchange, email info@hairess.cowith your order number, name and product you’d like to exchange to


Worldwide shipping

We ship worldwide and our most popular locations are the UK (our base), USA, Canada and Europe

Some countries in continents such as Africa, Australia and Asia may require a specialized shipment service via DHL, Fedex or UPS of which we will contact you after purchase


Wig policy

For hygiene, health and safety reasons we do not offer refunds on wig units. It is important you read our wig guide for advice on lace colour, size and installation by a professional.

Wigs may also incur additional delivery time of 7+ working days as our wigs are specially made, this is also stated in your confirmation email

Custom colour wig time can vary as it is a custom service, we usually provide updates on the additional time for colour which can vary from additional +7-14 working days to our standard delivery time.

If you need advice or are trying to create a specific look, please contact customer services for advice in picking your ideal wig.


Quick facts about full lace wigs:

  • As they are combined with lace starting from the root, we advise you to go a length up from what you would usually get as bundles (ie. 24” bundles – get a 26” wig)
  • Every head shape is different, and we all like our hair differently, if you like your hair super thick we advise requesting a custom higher density with us, or adding a bundle (most celebrities do this). If you like your hair medium density, then you are fine, If you want it a lighter density, request this with us
  • Who installs your wig is incredibly important and your maintenance after is key too!


If you are new to wigs and would like more help creating a look from start to finish, drop us a message on customer services or purchase our eConsultation.