Please note, as a luxury hair establishment, we do not offer refunds on items that:

  • Have used a discount code in your order

  • Full lace wigs for hygiene safety

  • Orders experiencing delay: as a luxury hair vendor, providing the best quality virgin hair may sometimes mean your product can be delayed. We do not offer refunds based on delay, we always advise to schedule your hair appointment once you've received your product

Please note, by purchasing on our website you are agreeing to this policy, so please read all carefully and ask for our assistance if required

We offer EXCHANGES subject to the item being in its original condition, unused and untouched (excluding wearable wigs for health and safety) and not a discounted order, custom colour order, or wig order. To apply for an exchange, email info@hairess.co with your order number, name and product you’d like to exchange to



We ship worldwide and our most popular locations are the UK (our base), USA, Canada and Europe via UPS, DPD and Royal Mail. Some countries in continents such as Africa, Australia and Asia may require a specialised shipment service via DHL, Fedex or UPS of which we will contact you after purchase. View our delivery times here



For hygiene, health and safety reasons we do not offer refunds on wig units. It is important you read our wig guide for advice on lace colour, size and installation by a professional. Wigs may also incur additional delivery time of 7+ working days as our wigs are specially made, this is also stated in your confirmation email. If you need advice or are trying to create a specific look, please contact customer services for advice in picking your ideal wig before purchase



  • As they are combined with lace starting from the root, we advise you to go a length up from what you would usually get as bundles (ie. 24” bundles – get a 26” wig)

  • Every head shape is different, and we all like our hair differently, full lace wigs naturally come sleeker, for full style capability. If you require more density, we recommend purchasing an extra bundle or extra density (Method used by most celebrities) to have best of both style capability and thickness

  • Who installs your wig is incredibly important and your maintenance after is key too!

 If you are new to wigs and would like more help creating a look from start to finish, drop us a message via email